Privacy Policy
Privacy Notice
1. Who We Are
SisterForce CIC
142 Claughton Road
Birkenhead, Wirral, CH416EY
www.sisterforce.org.uk
SisterForce CIC is committed to protecting the privacy and personal information of the women we support, our partners, volunteers, donors, and website visitors.
For any questions about this Privacy Notice or how we use your personal information, please contact:
Email: contact@sisterforce.org.uk
Telephone: 0330 043 3039
2. What Information We Collect
We may collect:
Personal Information
- Name
- Email address
- Telephone number
- Postal address
- Date of birth
- Emergency contact details
Service-Related Information
- Armed Forces service history
- Veteran status
- Employment information
- Programme participation records
- Event attendance records
Special Category Data
Where necessary and with appropriate safeguards, we may collect information relating to:
- Physical health
- Mental health and wellbeing
- Disability information
- Support needs
This information is only collected where it is necessary to provide support services and is handled with additional security and confidentiality measures.
Website Information
- IP address
- Browser type
- Device information
- Website usage statistics through cookies and analytics tools
3. Why We Collect Your Information
We collect and use your information to:
- Deliver support services and programmes
- Register you for events, workshops and activities
- Communicate with you about our services
- Respond to enquiries
- Manage volunteers and members
- Apply for funding and demonstrate impact
- Meet safeguarding responsibilities
- Improve our website and services
- Comply with legal obligations
4. Our Lawful Basis for Processing
Under UK GDPR, we rely on one or more of the following lawful bases:
- Consent
- Legitimate Interests
- Contract
- Legal Obligation
- Vital Interests
Where we process health or wellbeing information, we rely on additional conditions under Article 9 UK GDPR.
5. How We Store Your Information
We take appropriate security measures to protect your information, including:
- Password-protected systems
- Secure cloud storage
- Restricted staff access
- Regular data security reviews
We only keep information for as long as necessary to fulfil the purposes for which it was collected or to meet legal obligations.
6. Who We Share Information With
We will never sell your personal information.
We may share information with:
- Funding organisations (in anonymised or aggregated form where possible)
- Professional advisers
- Service delivery partners
- Safeguarding authorities where required
- Regulatory bodies where legally required
Any third parties processing information on our behalf are required to protect it and use it only for agreed purposes.
7. Cookies
Our website uses cookies to improve user experience and understand website usage.
Cookies may be used for:
- Website functionality
- Analytics
- Security
You can manage cookie preferences through your browser settings.
8. Marketing Communications
If you subscribe to our newsletter or updates, we may contact you about:
- Events
- Programmes
- News
- Fundraising activities
You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.
9. Your Rights
Under UK GDPR, you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Restrict processing
- Object to processing
- Data portability
- Withdraw consent at any time
To exercise any of these rights, contact us at [email].
10. Complaints
If you are unhappy with how we handle your information, please contact us first.
You also have the right to complain to:
Information Commissioner's Office (ICO)
Telephone: 0303 123 1113
11. Changes to This Privacy Notice
We may update this Privacy Notice from time to time. Any changes will be published on this page with the revised date.
Last Updated: June 2026
Additional Section for Veteran Support Organisations
Because SisterForce supports female veterans, consider adding:
Confidentiality and Safeguarding
We understand that some women accessing our services may share sensitive personal experiences, including matters relating to military service, trauma, wellbeing, domestic abuse, or mental health.
Any information shared with SisterForce will be treated confidentially unless:
- You provide consent for information to be shared;
- There is a safeguarding concern involving you or another person;
- We are legally required to disclose information.